Shipping policy

Shipping Policy

1. General Information

At Stace Studios, we strive to ensure that your shopping experience is seamless and enjoyable. This shipping policy outlines the terms and conditions that apply to the delivery of our T-shirts and gift boxes.

2. Processing Time

  • Order Processing: Orders are processed within 3-5 business days from the date of purchase. During peak seasons and holidays, processing times may be extended.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delays can occasionally occur due to unforeseen factors.

4. Shipping Rates

Shipping costs are calculated based on the weight of the package and the destination. Shipping charges will be displayed at checkout.

5. Free Shipping

We offer free standard shipping on orders over $100, applicable within United States.

6. International Shipping

  • Availability: We ship to a wide range of international destinations. Please note that international shipping rates and delivery times vary depending on the destination.
  • Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for further information.

7. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided link.

8. Address Changes

If you need to change your shipping address, please contact us as soon as possible at Stacestudios.info@gmail.com. We can update the shipping address if the order has not yet been processed.

9. Lost or Stolen Packages

Stace Studios is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

10. Damaged Items

If you receive a damaged item, please contact us within 48 hours of receiving your order at Stacestudios.info@gmail.com with a description and photos of the damage. We will arrange for a replacement or refund.

11. Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange items.

12. Contact Information

For any questions or concerns regarding your order, please contact our customer service team at:

  • Email: Stacestudio.info@gmail.com
  • Phone: (951)-987-6334
  • Business Hours: Monday-Friday 9am to 5pm PST

Thank you for shopping with Stace Studios LLC. We appreciate your business and are committed to providing you with quality products and excellent service.